Q. What about Alloy wheel problem in Innova Crysta? Has Toyota officials responded about Alloy breaking issue and Tyre burst issue?

1. At 7000 km vibration issue, dealer inspected and informed both alloy wheel bend issue. Explained to dealer and TOYOTA team this is the casting Quality issue (Based on my 14 years’ experience in Aluminum Casting) but TOYOTA team not willing to accept dragged them 26 days. Finally changed the Alloy wheel and taken for delivery from dealer. Agreed to do the testing on the failed wheel by TOYOTA but not done . I received one failed wheel and tested with German lab result shows, wheels not meeting the specification and not modification not done properly in alloy wheel . TOYOTA refused to agree the test and simply dragged the issue. Please find attached test result and analysis report. 2. At 11000 Km once again faced the vibration issue. Dealer inspected and informed all the 4 tyre issue need replaced. Subsequently one of the failed wheel given for the testing with Germany Testing center (At Bangalore - India), test results not meeting the basic requirements (Please find attached the report). Shared the report details to TOYOTA team on 1st Sep-19 till date no feedback on the same (Find below communication). 3. To create the pressure on me and to take the delivery of my car TOYOTA appointed external agency to sent the legal letter and create the pressure on us to take the delivery from dealer. I sent man mail to all Vice Precedent Customer Care but no feedback. 4. This is the serious quality issue on the particular batch production (Alloy wheel) , need study and replace the same to avoid major fatal accident. TOYOTA believing the quality in document and not interested accept fro the test results and facts. Alloy wheel and tyres are most critical parts and safety related, multiple failure on the alloy wheel and Tyre creating the fear on us to drive the car with family. Need clear investigation and solution for my loss.

I along with my family were coming last night from siliguri on highway at speed of 100-110 kmph. After driving approx 100 km,Suddenly Rt tyre bursted along with rear rt side. My hycross has not even completed a year .Total distance covered around 14000km from purchase. Never thought new car will giive this way. Alloy wheel broke conpletely of front rt side. It was 12.30 mid night. Road side assistance was provided in 3 hours for towing. I was told to arrange vehicle for further travel myself. Imagine within a year it happened and luckily there was no damage to car body and my family of 3 and RSA WORKS LIKE THIS. Toyota se aise umeed nahi thi .We were left stranded whole night on car to wait for the vehicle to come from my place to reach there in 4.5 hrs.which i had to arrange myself. Iwill like to make it clear the nearest city where toyota service was at 70 km distance and any taxi would have reached there in maximum 1-1.5 hour.

I was driving my Innova Crysta 2.8Z while coming back to bangalore at the speed of 100 Km on highway (NH48) My right hand frond and rear tyres busted at the same time at Tumkura flyover. It was 9.30 pm and shocking to see both the tyres got busted. I have never ever heard such case. I googled the issue and found many users have faced the same issue. I am going to raise my concern to dealer.