Hyundai Begins Doorstep Service And Repair Initiative

• Customers can book and pay for the doorstep services online.
• Hyundai technicians to use two-wheelers for offering doorstep services.
• Technicians can provide minor repairs, apart from dry wash and car detailing.

South Korean carmaker Hyundai has started a unique doorstep service program for its customers. The programme covers periodic services, minor repairs, dry wash and car cleaning at a location of the customer's preference.

The doorstep service will be provided by a fleet of over 500 two-wheelers across 475 locations in the country. What’s more is that Hyundai owners can also book and pay for the service online.

Speaking about the initiative, S. Punnaivanam, VP - National Service, Hyundai Motor India said, “The Door-Step Advantage makes the entire service experience fast, seamless & hassle-free strengthening customer trust.”

Maruti Suzuki also offers a similar mobile service under which technicians come to the owners' location on two-wheelers for maintenance and car repairs. Similarly, Toyota has also introduced a doorstep service programme called 'Service Express', which uses mobile vans to provide breakdown services and minor repairs.

Here is what Hyundai had to say on the commencement of the new service.

Press release:

  Hyundai Assures Customer Happy Life with ‘Door-Step Advantage’
    • With over 500 two-wheelers, service support available at 475 locations across India
    • Intended to be provide support at the location of customer’s convenience

New Delhi, February 13, 2019: Hyundai Motor India Ltd, the country’s second largest car manufacturer and largest exporter since inception, has successfully strengthened the ‘Door-Step Advantage’ initiative to more than 475 locations across India using over 500 two-wheelers.  To realize Hyundai’s after-sales service motto of ‘Right Here, Right Care’ – this initiative will further assure customer Happy Life by providing best customer support.
Speaking about the success of this innovative initiative, Mr.  S. Punnaivanam, VP - National Service, Hyundai Motor India Ltd. said, “Hyundai is a caring brand and as a lifetime partner and beyond, Hyundai has always emphasized on best service support for its customers. The Door-Step Advantage makes the entire service experience fast, seamless & hassle-free strengthening customer trust.”
‘Door Step Advantage’ emphasizes on providing customer support for minor repairs, Dry Wash and Car Detailing (such as Exterior and Interior beautifications) at the location of their choice. Customers can also avail of this convenience through online booking & payment.
Such customer centric approach has helped Hyundai Motor India to retain J D Power CSI No. 1 Rank for two consecutive years, 2017 and 2018, amongst Mass Market Brands.

About HMIL
Hyundai Motor India Limited (HMIL) is a wholly owned subsidiary of Hyundai Motor Company (HMC). HMIL is the second largest car manufacturer and the number one car exporter since inception in India. It currently has ten car models across segments – EON, All New SANTRO, GRAND i10, ELITE i20, ACTIVE i20, XCENT, VERNA, ELANTRA, CRETA & TUCSON. HMIL’s fully integrated state-of-the-art manufacturing plant near Chennai boasts advanced production, quality and testing capabilities.
HMIL forms a critical part of HMC’s global export hub. It currently exports to around 88 countries across Africa, Middle East, Latin America, Australia and Asia Pacific. To support its growth and expansion plans, HMIL currently has 490 dealers and more than 1,310 service points across India. In its commitment to provide customers with cutting-edge global technology, Hyundai has a modern multi-million-dollar R&D facility in Hyderabad. The R&D centre endeavours to be a center of excellence in automobile engineering.

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