Mercedes-Benz drivers are most satisfied: JD Power

Taking four first places with the A-Class, C-Class and E-Class, Mercedes-Benz has turned up a clear winner in terms of driver satisfaction, according to JD Power in Germany, a market research company that conducts surveys of customer satisfaction research on new car quality and long-term dependability. The German car maker has also been voted as the strongest brand in the Allgemeiner Deutscher Automobil-Club (ADAC) AutoMarxX study, Europe’s largest automobile club with more than 18 million members as of May 2012. A little over 14,000 drivers in Germany responded to the online survey to assess the quality and reliability of the cars, which is the basis for the JD Power 2012 Vehicle Ownership Satisfaction Study (VOSS). All the cars had to be driven for around two years.

“We are delighted that we have once again been able to secure the top places in the JD Power Study 2012. Our aim in the future is to continue to set the highest of standards, not only in terms of quality, service and ecology, but, of course also with our exciting designs, inspirational technology and high levels of driving pleasure. As a result we hope that the Mercedes-Benz brand will continue to be extremely well received by our customers,” said Joachim Schmidt, member of the board of Mercedes-Benz cars responsible for sales and marketing.

The company emerged as the winner in the Overall VOSS ranking with the C-Class taking the podium for the third time in succession, the E-Class winning the award for the second consecutive year and the A-Class scoring top marks for satisfaction in the compact class. Also Read: 2012 Mercedes-Benz ML 350: First Drive

Based on the responses, market researchers drew up comprehensive lists of vehicles achieving best satisfaction, comprising 79 models from 25 manufacturers in eight categories.

JD Power also conducted a similar survey in UK where respondents voted Jaguar as the most satisfying car.