Volkswagen Assistance Program Is A Polo-Powered Mobile Car Maintenance And Repair Service

• Will offer basic maintenance to customers in the comfort of their home.
• Initially, it will only be available in 60 dealerships across 45 cities.
• VW will offer a standard 4-year, 1 lakh kilometre warranty with road side assistance starting January 1.

Volkswagen India introduced the Volkswagen Assistance Program today. It is a door-to-door mobile car repair and maintenance service initiative. A fleet of VW cars will provide roadside assistance (RSA) and will be capable of performing small on-site repairs. The company is also offering it as a convenience option to customers for basic routine maintenance. Starting January 1, Volkswagen will provide a 4-year, 1 lakh kilometre warranty on all its model lines with 4 years of roadside assistance.

A company release stated that the assistance vehicle will provide its services in a 25km ‘catchment area’. The service will initially be available in 60 dealerships across 45 cities in India. Modified VW Polos will be part of the fleet. Each has shelves and cans in the back. The rear seats have been removed to get a flat floor. Expect the rescue vehicles to come with a spare tyre, some fluids, some spares, and a set of hand tools.

Other than emergency response, a secondary directive of the service will be mobile car servicing. The Director of Passenger Cars India, Steffen Knapp, said, “We aim to offer a holistic purchase experience with a special focus on aftersales service initiatives. Volkswagen’s Assistance is our unique program that is specifically curated for customers with a fast paced life, technologically savvy and prefer convenience at their door-step.”

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Volkswagen will now offer a 4-year, 1,00,000km warranty across its model lines. The new warranty will offer roadside assistance for the entire 4-year duration. Three free services in one year or 15,000km will also be part of the deal. VW calls it ‘4Ever Care’ and will offer it from January 1 onwards.

VW cars often require special tools and techniques to repair. VW owners will be relieved to get a trained VW technician to work on their car in emergencies. We hope the VW assistance program also incentivises VW car owners to maintain their vehicles routinely since all they will need now is a call and a cheque.

Press release:

Enhancing the Customer Service Experience – Volkswagen introduces, Volkswagen Assistance Program

→ The Brand enhances its aftersales initiatives with the launch of

Volkswagen Assistance program

→ The program will provide door-to-door services to customers for

their regular vehicle check-up requirements. It acts as an enabler for those customers who prefer comfort and convenience at their doorstep

→ Volkswagen Assistance will be equipped with basic tools and spare parts, assisting customer needs through trained service technicians
Mumbai: Volkswagen, Europe’s leading car manufacturer, announced the launch of its door-to-door service experience, ‘Volkswagen Assistance’ in India today. Aimed at enhancing customer’s experience, the program will offer doorstep services that will include small on-site repairs, breakdown assistance and service jobs.

To enable this service, Volkswagen has introduced a fleet of service vehicles, which are equipped to offer immediate services to customers. The Assistance vehicle will provide services to customers within a 25 km catchment area of select Volkswagen service center across India. The Volkswagen Assistance program offers customers peace of mind and basic maintenance services without having the hassle to visit a workshop.

Commenting on this announcement, Mr. Steffen Knapp, Director, Volkswagen Passenger Cars India said, “At Volkswagen, we are constantly working towards enhancing our customer experience through various programs. We aim to offer a holistic purchase experience with a special focus on aftersales service initiatives. Volkswagen’s Assistance is our unique program that is specifically curated for customers with a fast paced life, technologically savvy and prefer convenience at their door-step.”

Initially, Volkswagen’s Assistance program will be available at 60 select dealerships across 45 cities of the Volkswagen service network in India. Through the doorstep service, Volkswagen will be able to reach a wider network of customers and enable a faster resolution to their basic service needs.

Beginning 1st September 2019, Volkswagen announced a 5-year warranty for its diesel carlines across the Polo, Ameo, Vento and Tiguan.

Effective 1st January, 2019 all Volkswagen carlines come with standard warranty, RSA as below: