My Meteor 350 Tripper Navigation stops working after approximate five minutes and does not work seamless, and
need to tap the phone screen to sync again. Battery optimization option selected for Don't Optimize as
informed by RE showroom person.Phone paired is Redmi Note 9 Pro. Is this the phone issue or RE app issue?
Otherwise when not connected through RE app phone navigation works perfectly. Please guide.

Question

My Meteor 350 Tripper Navigation stops working after approximate five minutes and does not work seamless, and
need to tap the phone screen to sync again. Battery optimization option selected for Don't Optimize as
informed by RE showroom person.Phone paired is Redmi Note 9 Pro. Is this the phone issue or RE app issue?
Otherwise when not connected through RE app phone navigation works perfectly. Please guide.

Dillip · Accepted Answer

It would be unfair to give any verdict without inspecting the bike physically so we would suggest you to get in touch with the nearest authorised service centres to get the solution to this issue. You can find service centres in this link- Service centres.

Subramanya · Answer

Hello all, Its majorly because your mobiles are closing the background running app.If you are using android, go to settings, apps in that go for permission and deselect close the background running apps while not using.It will solve the issue. And also make sure you gave access to location and running of app while using app.This will sort the issue, but it will drain your battery😅

ADF · Answer

Same thing is happening with me too.. local authorized service is unable to resolve the issue. Infact nobody has any idea regarding this.. RE team should have prepared well before launching any new thing considering the pros and cons.. shame on RE

Kvs · Answer

The main issue is heating even if you change battery optimisation settings I won't work for long. OnePlus phone heats a lot when using navigation and sometimes it is really hot. The phone might switch itself off in long rides to protect itself. The app is not that great it causes your phone to overheat and eats battery like hell

Bruno · Answer

Hello, same problem with my meteor. Connection with the tripper afetr a few meters . I have a Xiaomi Red mi note 9 pro. I tried with a Samsung A40, same problem. At the present time, no answer from the seller. I live in France

Bruno · Answer

Problem solved. Netx morning it worked and is still working now with my Xiaomi Red mi note 9 pro. Don't why, because i did'nt change anything on my smartphone

Gaurav · Answer

Disable power saving mode in you device and it will work then, have tried this since i was s having same issues on my meteor 350, now its working as intended

Kvs · Answer

The main issue is heating even if you change battery optimisation settings I won't work for long. OnePlus phone heats a lot when using navigation and sometimes it is really hot. The phone might switch itself off in long rides to protect itself

Pradeep · Answer

Yes I am also facing the same issue. Navigation disconnects in less than 1 min for me. Service center does not have any answer. Keep reinstalling the application is the answer.

Darshan · Answer

I faced the same issue with my phone. What I did is to go to the app permission and provide it all permissions like phone and camera. After that it is working fine. Hope this helps.

Scescio · Answer

Got the same issues. App stops woking after few minuts. Power saving disabled. Royal Enfield support does not reply to my emails. Any help?

Gaurav · Answer

Disable power saving mode in your device , happened with me also After doing this navigation works seamless.

Abishek · Answer

Is there a known issue with connecting Oneplus phones or specifcally 1Plus Nord? Tripper does not connect for me only with the Oneplus model but does work on the other phones..

Variant	Price
Meteor 350 Fireball	Rs. 2.05 Lakh
Meteor 350 Stellar	Rs. 2.15 Lakh
Meteor 350 Aurora	Rs. 2.19 Lakh
Meteor 350 Supernova	Rs. 2.29 Lakh

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