Hyundai Reopens 255 Showrooms Across India

• Carmaker has reported 4,000 customer enquiries, 500 customer bookings, and retail of 170 cars over the last two days.
• It will supply 6.8 lakh masks, 20,000 half-litre and 1.5 lakh 100ml cases of sanitisers to all dealerships.
• Digital platforms will be used for purchase of cars and scheduling service appointments.
• Hyundai will also deliver sanitised cars to customers to ensure minimal contact.

There’s finally some good news after a tough month that saw zero car sales due to the nationwide lockdown imposed to contain the spread of coronavirus. Shortly after Maruti Suzuki announced its plans to resume production at the Manesar plant from May 12, Hyundai Motor India has said that 255 showrooms and workshops across India have resumed operations as per central, state and local government guidelines. Besides, the carmaker has also reported 4,000 customer enquiries, 500 customer bookings, and retail of 170 cars over the last two days.

Hyundai has issued various guidelines and safety measures as a part of the Hyundai Cares initiative for dealership sanitisation and preparedness at contact points. This includes providing 6.8 lakh masks, 20,000 half-litre and 1.5 lakh 100ml cases of sanitisers to all dealerships for customers and staff. The Lounge Area for customers will also be regularly sanitised.

The way dealerships function is also set to change with the option of online video conferencing for vehicle demonstrations. The newly purchased cars will be sanitised and delivered to customers at their doorstep. Customers will also have the option of purchasing cars through online portals with the assistance of sales consultants. 

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The carmaker will also be offering contactless and 360 digital service experience on the Hyundai website and app. Some of its features include scheduling service appointments and payment portals. The carmaker will offer pickup and delivery of vehicles to ensure minimal contact. Regular updates regarding the servicing process will be provided online.

The carmaker will continue to introduce further steps including mass training and workshops for the staff to ensure their safety. Expect more carmakers to slowly resume operations as well as introduce their own safety and health protocols in response to the pandemic.